FAQs

Welcome to the Maple Terrace FAQ page! Here, we’ve compiled answers to some of the most common questions our guests have about their stay with us. Whether you’re planning your visit, already on the road, or settling into your room, we hope this resource will provide you with the information you need for a comfortable and enjoyable experience.

What is the checkout time?

The checkout time is 12pm

Can i modify my reservation ?

Yes You Can Modify Your Reservation

Are pets allowed at your facilities?

The pets are allowed to enter the facilities

What is your cancellation policy?

Our cancellation policy claims that you can cancel your reservation before 11AM, without penalty, the day of your arrival.

Do you have WiFi?

Yes, we have WIFI

Are smoking rooms available ?

No, the smoking is not allowed at our place.

Does the online rate include breakfast?

Yes, we do have breakfast included in our online offerings! All rates can be accessed here.With our best rate

Do the rooms have a safe ?

The rooms do not have a safe. In seven years, we have never had a problem with theft. Our small team is loyal and reliable.

What payment methods does the hotel accept?

The booking can be confirmed by submitting credit card data or by making an advance payment as a guarantee of arrival to the hotel.

Do you have any interconnecting rooms?

We do not have interconnecting rooms. If you‘re travelling with friends and would like to be neighbours, then just ask.

Are there rooms with wheelchair access?

Yes, some of our rooms are wheelchair accessible. When calling for a reservation, please advise us of your needs so we can ensure availability. For more details, please consult.

Do you offer business rates?

Simply call us at +1 413-458-9677 for inquiries.

Do you allow early check in and late check-out?

We honor requests for early check-in and late check-out, but availability is subject to confirmation and availability. We extend this privilege to guests who book directly with us.

What identification is required at check-in?

A valid photo ID and the credit card used for booking are typically required at check-in.

How convenient is the hotel's location? Is public transportation nearby?

Yes, Public Transport is nearby.

Where can I park my car? Does the hotel have parking that meets my needs?

Yes, Parking is available at our place.

Does the hotel have a restaurant or bar? Is there a gym or pool?

Yes, there is a pool at our place .

Does the room have a workspace? Is there Wi-Fi? Can I request an extra bed?

Yes

Does the hotel offer business rates? What is the cancellation policy?

You can directly call us for knowing about the cancelation policy.

What types of gift cards does the hotel offer?

Currently we are not offering any type of gift cards

If you have any questions that aren’t addressed here, please feel free to reach out to our friendly and dedicated staff. We’re always here to assist you and ensure your stay at Maple Terrace is both enjoyable and memorable. Whether you need information, assistance, or have any special requests, don’t hesitate to contact us. We’re committed to providing you with the best possible experience.